As part of our commitment to your privacy, we have implemented policies that adhere to the Australian Privacy Principles (APPs) and relevant health records legislation. Here’s how we handle your personal information:

1. Collection of Information
   • We only collect personal information that is necessary for your treatment. This includes details like your name, contact information, medical history, and any other relevant information that aids in providing you with the best possible care.
2. Use of Information
   • Your information is used solely for the purpose of providing psychological services, including diagnosis, treatment, and follow-up. We may also use your information for internal administrative purposes, such as billing.
3. Disclosure of Information
   • We only disclose your information with your explicit consent, except where required by law. This may include sharing information with other healthcare providers as part of a coordinated approach to your care, or with third-party billing services, ensuring they also comply with strict confidentiality agreements.

You have specific rights concerning your personal information:

• Access: You have the right to access the personal information we hold about you, subject to certain exceptions allowed by law.
• Correction: If you believe that the personal information we have about you is incorrect, incomplete, or outdated, you may request corrections or updates.

Privacy Concerns:
If you have any concerns about how we handle your personal information, please feel free to speak with us. We will do our best to respond promptly and resolve any issues you may have.

Security Measures:
We take robust security measures to protect your personal information from unauthorised access, loss, or misuse. This includes physical security measures like locked filing cabinets, and digital security measures like encrypted data storage and secure communication channels.

Use of Third-Party Services for Administrative Assistance:
Our practice engages a health virtual administration team located in Tasmania to assist with client bookings, enquiries, invoicing, correspondence, and other administrative tasks. This team acts as a data processor on our behalf and is contractually bound to manage personal information in line with our privacy commitments and obligations.

Compliance with Privacy Legislation:
The practice and our virtual administration team complies with the Australian Privacy Principles (APPs) contained within the Australian Privacy Act. This includes taking appropriate measures to ensure that personal information is processed securely and with due regard to privacy, and that such information is only used for the purposes for which it is explicitly provided by our clients.

Comments:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

When you enter data on the website:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Changes to Our Privacy Policy:
Please note that we may update our privacy policies from time to time to reflect changes in our practices or in the legal regulations. We  post the updated policy on our website.

We appreciate the trust you place in us and are committed to protecting your personal information with the highest standards of privacy and security. Should you have any questions or need further information about your rights and our practices, please do not hesitate to contact us.